Welcoming your Christmas Eve service guests

Posted: October 23, 2018 by efenster in Ideas
Tags: , , ,

2017-0031Thanksgiving hasn’t yet arrived but it’s time to begin thinking about how your church will welcome its guests this Christmas season…

In most churches, Christmas Eve is the largest attended worship service. It has more unchurched or dechurched persons who attend that service than any other service of the year including Easter. Christmas Eve provides us with a huge opportunity to connect with these persons.

Think of yourself as a person who has been away from the church or has not been a part of a church for whatever reason. However, as Christmas Eve approaches, you feel a nudge to attend one of the Christmas Eve worship services somewhere. What are your concerns? Hesitancies? Expectations?

It is not easy for those outside the church to decide to attend a Christmas Eve service. They are concerned because they are not sure what to expect. What will the worship service be like? Will they even like it? They may be hesitant and wonder if they will feel welcomed and accepted. What will it be like to walk into a church where you may not be known by anyone? They do come with expectations. Will something happen in that service that will lift their spirits? Will something happen that will give them a nudge in a new direction?

Will your church be ready for these guests when they come Christmas Eve? Below is a checklist for you to review with your hospitality team to make sure you are ready for guests taking a risk to come to your Christmas Eve Service:

  • Will there be people in the parking lot and/or the door to warmly greet the guests? The temptation for greeters is to engage with the people they know the best and say “Hello” to the ones they do not know. Encourage your greeters to reverse that trend. Ask them to engage the people they do not know and say “hello” to others knowing they can engage the people they know later.
  • When they enter the church, will anyone beyond the greeters greet them? This is a good time to have what are often called “Connectors.” These are people who have some hospitality gifts whose task is to watch for people they do not know and engage them in conversation that begins, “Hello, my name is ___________. Have we met before? Find out something about these guests without making them feel uncomfortable. If they have children, take the family to the nursery and introduce them to the nursery worker(s). Show them the way to the sanctuary and introduce them to one of the ushers.
  • Is the responsibility of the ushers just to pass out the programs and take the offering? If so, remind them of the importance of their hospitality. They need to welcome the guests with a smile, a handshake, and welcoming words.
  • Is there an attractive “gift bag” that can be handed to them that has basic information about the church and its ministries? In the gift bag should be some information about the worship services in the new year that would entice the guest to return.
  • Has the congregation been taught to engage with people they do not know who sit within a few rows of them? It really makes a positive impression when a guest has someone setting near them who introduces themselves and welcomes them.
  • Will there be an opportunity for the guests as well as all those attending to record their attendance and provide some basic information? If we do not get some basic information, we cannot follow up after the service to invite them to return.
  • What follow-up will happen with those for whom we have received some contact information? A letter from the pastor acknowledging their attendance is always appreciated. Add them to your communication list so they can receive further information about the church and its ministries. Keep track to see if they return in the next six months.
  • Begin to pray now for those attending to have open hearts and minds. Pray for all those leading in some way in the worship service to do the best they can do in their respective areas.

With good hospitality, you have the potential to connect with guests who are not sure about the church but are willing to take the risk to attend your Christmas Eve worship service. You have the potential to connect these persons not only with you and the church but with Christ. This is the work of the church. Don’t miss this opportunity!

— Jack Hartman, Associate Director of Church Development

Note:  There is an online course from UM Communications on how to help your church become more welcoming.  Click here for details.

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